Privacy Policy

Learn&Co respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and share personal data when you visit our website, make an enquiry, become a client, participate in one of our programmes or otherwise interact with Learn&Co.

It also explains your rights in relation to your personal data.

1. Who We Are

Learn&Co Limited (“Learn&Co”, “we”, “us” or “our”) is a language education consultancy providing private language tuition, group courses, educational programmes, school trips and exchanges, immersive language retreats and related services.

Learn&Co Limited is registered in England and Wales under company number 10532891.

For the purposes of UK data protection law, Learn&Co Limited is the data controller in respect of the personal data covered by this Privacy Policy, unless we tell you otherwise.

2. Personal Data We Collect

The personal data we collect depends on how you interact with us and which services you use.

This may include:

• your name and contact details, including your email address, telephone number, country or region;
• information about the learner, including age, languages spoken, native language, current level, learning goals and educational requirements;
• information about a parent, guardian, family member, school, employer or other person arranging or paying for a service;
• information you provide when making an enquiry or communicating with us;
• information relating to your preferred programme, tutor, location, schedule or availability;
• booking, transaction, billing and payment-related information;
• records relating to the services we provide to you, including lessons, bookings, attendance, progress and feedback;
• information required to organise school trips, exchanges, retreats or other educational experiences;
• dietary, accessibility, health or other information where this is relevant and necessary for the safe and appropriate delivery of a service;
• safeguarding information where relevant;
• marketing and communication preferences;
• technical information relating to your use of our website, such as IP address, browser type, device information and website activity; and
• any other personal data you choose to provide to us.

We aim to collect only the personal data that is reasonably necessary for the relevant purpose.

3. How We Collect Personal Data

We may collect personal data directly from you when you:

• submit an enquiry through our website;
• contact us by email, telephone or another communication channel;
• book or purchase a service;
• register for a course, retreat, trip, exchange or other programme;
• complete a form or questionnaire;
• communicate with us about your requirements;
• provide feedback; or
• subscribe to communications from us.

We may also receive personal data from another person or organisation.

For example, a parent or guardian may provide information about a child, a school may provide information about pupils participating in a programme, an employer may provide information about an employee receiving language training, or a client may provide information about another participant included in a booking.

Where appropriate, we will tell individuals how their personal data is being used even where it was originally provided to us by someone else.

4. How We Use Your Personal Data

We may use personal data to:

• respond to enquiries and communicate with prospective clients;
• understand your or a learner’s objectives, requirements and preferences;
• recommend and arrange appropriate tuition, tutors, courses or programmes;
• administer bookings, registrations and payments;
• deliver and manage our services;
• communicate with clients, learners, parents, guardians, schools, tutors and other relevant parties;
• monitor learning progress and service quality;
• organise educational trips, exchanges, retreats and immersive experiences;
• make appropriate arrangements for participants, including accommodation, transport, activities and other programme requirements;
• manage health, dietary, accessibility or safeguarding requirements where necessary;
• maintain appropriate business, financial and administrative records;
• manage our relationship with clients and programme participants;
• improve our services and website;
• administer and protect our website, systems and business;
• prevent fraud, misuse and security incidents;
• comply with legal, regulatory, tax, accounting and safeguarding obligations;
• establish, exercise or defend legal claims; and
• send marketing communications where we are legally permitted to do so.

We will not use personal data for purposes that are incompatible with the purposes for which it was collected unless permitted or required by law.

5. Our Lawful Bases for Processing

UK data protection law requires us to have a lawful basis for processing personal data.

Depending on the circumstances, we may rely on:

Contract

We may process personal data where this is necessary to enter into or perform a contract with you, including arranging and delivering services you have requested.

Legitimate Interests

We may process personal data where this is necessary for our legitimate business interests or those of another person, provided those interests are not overridden by your rights and interests.

These interests may include:

• responding to enquiries;
• managing our client relationships;
• administering and improving our services;
• maintaining appropriate records;
• protecting our business, website and systems;
• ensuring the quality of the services we provide; and
• communicating appropriately with existing clients about relevant services.

Where the personal data relates to a child, we give particular consideration to the child’s interests, rights and freedoms.

Legal Obligation

We may process personal data where necessary to comply with a legal or regulatory obligation.

Consent

In some circumstances, we may ask for your consent before processing personal data for a particular purpose.

Where we rely on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Vital Interests

In exceptional circumstances, we may process personal data where this is necessary to protect someone’s life or physical safety.

6. Special Category Personal Data

Some information requires additional protection under data protection law. This can include information concerning health.

We may occasionally need to process this type of information, particularly where it is necessary to accommodate health, dietary or accessibility requirements, protect the welfare of a participant, address safeguarding matters or safely organise a trip, retreat, exchange or other programme.

Where we process special category personal data, we will only do so where we have both a lawful basis for processing and an appropriate additional legal condition permitting us to process that information.

We will limit access to such information to those who reasonably need it for the relevant purpose.

7. Children and Young People

Learn&Co provides educational services to children and young people, and we therefore take the protection of their personal data particularly seriously.

Depending on the service, we may receive a child’s personal data from:

• the child or young person;
• a parent or guardian;
• a school or educational institution; or
• another person responsible for arranging the service.

We may process information about a child where this is reasonably necessary to arrange and provide tuition or educational programmes, communicate with parents, guardians or schools, monitor educational progress, organise travel or activities, meet safeguarding responsibilities or otherwise provide the relevant service safely and effectively.

We do not use children’s personal data for purposes that are incompatible with the reason it was collected.

Where appropriate, information about how we use personal data will be communicated in a way that is suitable for the age and understanding of the child or young person concerned.

8. Payments

Where you purchase a Learn&Co service, we may collect and process information required to administer the transaction, issue invoices, maintain financial records and manage your account.

Payments may be processed through third-party payment providers.

Where a payment provider processes your payment information directly, its handling of that information will also be governed by its own privacy terms.

We do not retain full payment card details where those details are processed directly by an authorised third-party payment provider.

9. Marketing Communications

We may send you information about Learn&Co services, programmes, events or other relevant developments where you have asked to receive such communications or where we are otherwise legally permitted to contact you.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

We may still contact you about an existing enquiry, booking, programme, contract or other administrative matter even if you have opted out of marketing communications.

10. Cookies and Website Data

Our website uses cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and, where you allow it, support analytics or advertising activities.

Cookies that are necessary for the website to function are always used. Analytics, advertising and functional cookies are switched off until you choose to allow them.

You can make and change your choice at any time using the “Cookie preferences” link in the footer of every page, and through your browser settings.

Our Cookie Notice explains each category and how your choice is applied.

11. Sharing Personal Data

We do not sell your personal data.

We may share personal data where reasonably necessary with organisations or individuals involved in providing or administering our services.

Depending on the service, these may include:

• tutors and educators;
• schools and educational institutions;
• accommodation providers;
• transport providers;
• activity, cultural or programme partners;
• payment providers;
• website, hosting and technology providers;
• email and communications providers;
• professional advisers, including accountants and legal advisers;
• insurers;
• regulatory, governmental or law-enforcement authorities where required; and
• other service providers acting on our behalf.

We only share personal data that is reasonably necessary for the relevant purpose.

Where third parties process personal data on our behalf, we take appropriate steps to require them to protect that information and use it only in accordance with our instructions and applicable data protection law.

In some circumstances, another organisation may process personal data as an independent controller for its own purposes. Where applicable, its own privacy policy will govern that processing.

12. International Data Transfers

Some of the organisations we work with, or the systems used to provide our services, may process personal data outside the United Kingdom.

Our educational programmes may also involve international travel or organisations based outside the UK, which may make it necessary to share relevant participant information internationally.

Where personal data is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable data protection law and that appropriate safeguards are used where required.

You may contact us if you would like further information about the safeguards applicable to a particular transfer of your personal data.

13. How Long We Keep Personal Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing our services and meeting legal, accounting, tax, safeguarding and reporting requirements.

The appropriate retention period depends on factors including:

• the nature and sensitivity of the information;
• why we collected it;
• whether we continue to need it;
• our legal and regulatory obligations;
• safeguarding considerations where relevant; and
• whether the information may be required to establish, exercise or defend legal claims.

When personal data is no longer required, we will delete, anonymise or otherwise securely dispose of it as appropriate.

14. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal data is restricted according to legitimate business need, and people handling personal data on our behalf are expected to keep it confidential and process it appropriately.

No method of electronic transmission or storage is completely secure, but we take reasonable and proportionate steps to protect the personal data entrusted to us.

15. Your Data Protection Rights

Depending on the circumstances and the lawful basis on which we process your personal data, you may have the right to:

• request access to the personal data we hold about you;
• ask us to correct inaccurate or incomplete personal data;
• ask us to erase your personal data;
• ask us to restrict how we process your personal data;
• object to certain processing of your personal data;
• request the transfer of certain personal data to you or another organisation; and
• withdraw consent where our processing is based on your consent.

These rights are not absolute and may not apply in every circumstance.

You have the right to object at any time to the processing of your personal data for direct marketing purposes.

If you wish to exercise any of your data protection rights, please contact us.

We may need to verify your identity before responding to a request.

16. Automated Decision-Making

We do not make decisions that produce legal or similarly significant effects on individuals solely through automated processing of personal data.

Our recommendations and decisions concerning tutors, programmes and educational services involve human judgement.

17. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy information before providing personal data to them.

18. Complaints

If you have a concern about how we use your personal data, we would encourage you to contact us first so that we can investigate and respond.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Information about your rights and how to make a complaint is available from the Information Commissioner’s Office.

If you are located outside the UK, you may also have the right to contact the relevant data protection authority in your country.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, business practices or legal obligations.

When we make changes, we will publish the updated Privacy Policy on this page and update the date shown at the top.

Where a change materially affects how we use personal data, we will take appropriate steps to bring that change to the attention of affected individuals.

20. Contact Us

If you have questions about this Privacy Policy, how Learn&Co uses your personal data or your data protection rights, please contact us through the contact details provided on our website.

Learn&Co Limited

Registered in England and Wales

Company number: 10532891

Website: learnand.co